TOP FAQ


How can I check on an order I placed on DenovoDiamonds.com?

To check on the status of an order or verify shipment, please contact Customer Service at +63 2 519 7272. Representatives are available 12:00PM-6:00PM HKT Monday to Saturday.

Will my DenovoDiamonds.com purchase arrive gift-wrapped?

All DenovoDiamonds.com purchases arrive in the signature Denovo box, along with a diamond polishing cloth and Denovo pouch. At the checkout process you will have the option of writing a gift message for each item in your order which will arrive with your gift package, enclosed in a white envelope. If you choose not to write a gift message, one blank card per recipient will be included in your order.

What if i need extra help or advice about my purchase?

Diamond Consultations
For assistance with engagement rings, you may reach us via email at [email protected] ; or, you may request to set an appointment with our diamond experts via DenovoDiamonds.com. As a complimentary service, a Denovo representative will contact you to answer any questions that you may have or schedule an in-store appointment. To set up a diamond consultation, please click here.

How can I make returns or exchanges?

Articles are accepted for credit or exchange if returned in original saleable condition within 15 days, accompanied by a sales receipt. Returns may be returned to our retail store. A refund will be made to the purchaser upon request if payment has been received. Unfortunately, Bespoke items cannot be returned to Denovo.

Are prices on DenovoDiamonds.xom subject to change?

Prices on DenovoDiamonds.com are subject to change without notice. Please expect to be charged the price for the Denovo merchandise you buy as it is listed on the day of purchase.

What shipping options are available on DenovoDiamonds.com?

Shipping Times & Rates
We ship internationally. To ensure the secure delivery of your order, Denovo does not ship orders to post office boxes.

Please allow 3 business days for order processing, and 1 to 2 weeks for delivery. For Bespoke items, please allow 3 to 4 weeks for delivery.

Return Policy
Articles are accepted for credit or exchange if returned in original saleable condition within 15 days, accompanied by a sales receipt. Returns may be returned to our retail store. A refund will be made to the purchaser upon request if payment has been received. Unfortunately, Bespoke items cannot be returned to Denovo.

Is it safe to order on DenovoDiamonds.com?

Yes, it is safe to order on DenovoDiamonds.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Can I include a personalized gift message with my purchase?

Yes, you will be given the opportunity to create a personalized message at checkout. The message, enclosed in a white envelope, will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message.

Is in-store pickup available for items purchased on DenovoDiamonds.com?

In-store pickup of items ordered online is available at our store.

How can I schedule a denovo diamond ring consultation?

If you are interested in learning about what makes Denovo diamonds unique, we encourage you to schedule an in-store consultation. A Denovo diamond expert will answer all your questions and show you Denovo's extraordinary selection of ring styles. To schedule your personal consultation, click here.